Privacy Policy for GX HomeConnect (GAIMEX Lighting)

​

GAIMEX Lighting Equipment & Requisites Trading L.L.C. (“GAIMEX”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how our mobile application  GX HomeConnect  (“the App”) collects, uses, and safeguards your information.
​

1. Information We Collect

​When you use the App, we may collect the following information:

  • Account Information:  such as your name, email address, and login credentials.
  • Device and Network Data:  including device ID, IP address, and network status, required to connect your app with home automation devices.
  • Usage Data:  logs and diagnostics that help us monitor performance and fix technical issues.

​2.   How We Use Your Information

​We use your information for the following purposes:

  • To provide, operate, and improve the smart lighting and automation services.
  • To maintain account security and prevent unauthorized access.
  • To troubleshoot and enhance app performance.
  • To communicate with you about support or updates.

3.  Data Sharing

We do not sell or rent your personal data to third parties. Your information may only be shared:

  • With trusted service providers (such as cloud hosting partners) strictly for the purpose of delivering the app’s functionality.
  • When required by law or legal proceedings.

4.   Data Security

​We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and restricted access controls.

5.  Your Rights

You have the right to:

  • Access and update your personal data.
  • Request deletion of your account and related data.
  • Withdraw your consent for data processing.

To exercise these rights, please contact us at  info@gaimex.com .

6.  Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect data from minors.

7.   Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our official website.

8.   Contact Us

If you have questions or concerns, please contact us:

GAIMEX Lighting Equipment & Requisites Trading L.L.C.

Office No. SM1-02-631, King of Muhammad Saeed Hareb, Port Saeed, Dubai, UAE